Direct RMA & Hardware Coverage Guide

Top 20 Audio Electronics Manufacturers Warranty Policies & Direct Claims

Every new pair of wireless earbuds, bone-conduction sport headphones, and wired IEMs includes a manufacturer's hardware warranty covering driver defects, premature battery failure, and charging case malfunctions. Use this guide to verify coverage terms and submit a direct manufacturer warranty claim (RMA) across the top 20 audio electronics brands.

Switch to Support Contacts →
1. Sony Electronics 2. Apple 3. Bose Corporation 4. Samsung Electronics 5. Anker Soundcore 6. Sennheiser 7. JBL 8. SHOKZ 9. Bowers & Wilkins 10. Jabra 11. Skullcandy 12. EarFun Audio 13. Nothing & CMF by Nothing 14. Denon 15. Technics 16. Audio-Technica 17. Bang & Olufsen 18. Master & Dynamic 19. Raycon Global 20. Moondrop

Quick Reference: Top 20 Audio Manufacturers Warranty Policy Matrix

Manufacturer Warranty Durations, Coverage Terms & Direct RMA Claim Portals (Updated November 14, 2026)
Manufacturer Standard Warranty Coverage Policy Summary Direct Claim Portal & Contact Proof of Purchase & Serial Tech Support
1. Sony Electronics 1-Year Limited Hardware Warranty Covers defects in materials and workmanship for 1 year from original retail purchase from Sony or an authorized dealer (including Amazon.com). Includes earbud transducers, QN3e/V3 processors, and Qi charging case. Direct Claim Portal ↗
1-800-222-7669 (Request Audio Warranty RMA / United Radio Authorized Service)		 Amazon.com Order Confirmation Receipt (17-digit Order ID) + 7-digit Serial Number on charging case bottom/inner lid. Support Contact →
2. Apple (AirPods & Beats by Dre) 1-Year Apple Limited Warranty (2 Years w/ AppleCare+) Covers manufacturing defects in AirPods, MagSafe charging case, and Beats hardware for 1 full year. Optional AppleCare+ ($29) extends coverage to 2 years, adds unlimited accidental damage protection ($29 service fee), and provides free battery replacement if capacity drops below 80%. Direct Claim Portal ↗
1-800-275-2273 or https://support.apple.com/airpods/repair (Mail-In Express Replacement or Apple Store Genius Bar)		 12-character AirPods Serial Number (printed under case lid or in iOS Settings > Bluetooth) + Amazon Receipt. Support Contact →
3. Bose Corporation 1-Year Limited Warranty (2 Years in EU/UK) Covers all hardware, CustomTune DSP, and charging case defects for 1 year from original purchase date. Bose routinely issues full unit replacements via prepaid UPS return labels once serial number eligibility is confirmed. Direct Claim Portal ↗
1-800-379-2073 (Bose Automated Serial Lookup & Replacement Desk)		 17-character Bose Serial Number / 4-digit Date of Manufacture (DOM) code inside charging case well + Amazon Invoice. Support Contact →
4. Samsung Electronics (Galaxy & AKG) 1-Year Standard Limited Warranty Covers parts and labor for manufacturing defects in the left/right earbuds and wireless charging cradle for 12 months from original retail purchase. Direct Claim Portal ↗
1-800-726-7864 or https://www.samsung.com/us/support/warranty/ (Mail-In Repair or uBreakiFix Authorized Walk-In)		 11-digit R/L Earbud & Cradle Serial Numbers + dated Amazon.com Order Invoice. Support Contact →
5. Anker Soundcore 18-Month Limited Warranty (Up to 24 Months on Select Series) Industry-leading 18-month hassle-free replacement warranty covering battery degradation, ANC microphone static, Bluetooth pairing failures, and charging case defects for purchases made via Amazon (AnkerDirect) or Soundcore.com. Direct Claim Portal ↗
service@soundcore.com or 1-800-988-7973 (Direct Express Warranty Replacement)		 17-digit Amazon Order ID + 16-character Serial Number (SN) on product box or charging case. Support Contact →
6. Sennheiser (Sonova Consumer Hearing) 2-Year International Limited Warranty Full 24-month global warranty covering dynamic transducers, TrueResponse acoustic modules, aptX Lossless radios, and rechargeable battery assemblies against material or factory defects. Direct Claim Portal ↗
1-877-736-6434 or https://spares.sennheiser-hearing.com/ (Sonova USA Service Center)		 Dated proof of purchase from an authorized Sennheiser dealer + product serial number. Support Contact →
7. JBL (Harman International) 1-Year Limited Hardware Warranty Covers defects in materials and workmanship for 1 year from original retail purchase date. JBL replaces defective earbuds or Smart Charging Cases free of charge including return shipping. Direct Claim Portal ↗
1-800-336-4525 (Harman Audio Warranty Claims Department)		 Original Amazon Bill of Sale / Receipt + JBL Serial Number (starting with TL/CS/GG). Support Contact →
8. SHOKZ (Formerly AfterShokz) 2-Year Full Replacement Limited Warranty 24-month hassle-free replacement warranty covering bone-conduction transducers, Ni-Ti titanium headband frames, OpenFit ear hooks, and battery failure. Direct Claim Portal ↗
hello@shokz.com or https://shokz.com/pages/warranty-return-policy		 10–14 digit Serial Number (printed on warranty card and packaging barcode) + Amazon Order Receipt. Support Contact →
9. Bowers & Wilkins 2-Year Limited Luxury Audio Warranty Covers dual-hybrid balanced armature/dynamic drivers, bi-amplifiers, and Smart Audio Retransmission Cases for 2 full years from purchase at an authorized dealer. Direct Claim Portal ↗
support@bowerswilkins.com or 1-800-370-3742		 Authorized Dealer Receipt (Amazon.com) + B&W Serial Number inside charging case lid. Support Contact →
10. Jabra (GN Audio) 1-Year Standard + 2-Year Dust/Sweat/Water Warranty (Registered) 1-year base hardware warranty, automatically upgraded to a 2-Year Warranty against dust, sweat, and water ingress when registered free inside the Jabra Sound+ app. Direct Claim Portal ↗
1-800-327-2230 or Jabra Sound+ App Warranty Registration Portal		 In-app Registration Confirmation + Amazon Proof of Purchase. Support Contact →
11. Skullcandy 1-Year Limited Global Warranty Covers manufacturer defects for 1 year from purchase date. Skullcandy issues either a direct replacement unit or a full-value warranty credit coupon toward a new model upon receipt of the defective unit. Direct Claim Portal ↗
1-888-697-5855 or https://warranty.skullcandy.com/		 Amazon Order Receipt + Product Model Code (e.g., S2DMW-P740). Support Contact →
12. EarFun Audio 18-Month Standard Warranty (24 Months w/ App Registration) Covers all quality-related defects on EarFun earbuds for 18 months from purchase date (extended to 24 months when registered in the EarFun Audio app). Defective units are replaced with brand-new units without requiring expensive international return shipping. Direct Claim Portal ↗
service@myearfun.com (Include 17-digit Amazon Order ID in subject line)		 17-digit Amazon Order ID + Serial Number on box. Support Contact →
13. Nothing & CMF by Nothing 1-Year Limited Hardware Warranty Covers manufacturing defects in dual-driver earbuds, Smart Dial charging cases, and internal batteries for 12 months from original retail purchase. Direct Claim Portal ↗
1-833-466-8446 or https://us.nothing.tech/pages/contact-support		 Serial Number (printed on bottom of CMF/Nothing case) + Amazon Order Invoice. Support Contact →
14. Denon (Masimo Consumer Audio) 1-Year Limited Hardware Warranty (2 Years in EU/UK) Covers Masimo AAT otoacoustic measurement sensors, 10mm dynamic transducers, and wireless charging cases against manufacturing defects for 1 year. Direct Claim Portal ↗
1-800-497-8921 (Denon North America Warranty Service)		 Authorized Dealer Invoice (Amazon.com) + Serial Number on packaging/case. Support Contact →
15. Technics (Panasonic Corporation) 1-Year Limited Exchange Warranty Panasonic/Technics exchanges defective headphones and true wireless earbuds with a new or factory-refurbished unit free of charge for 1 year from original purchase. Direct Claim Portal ↗
1-800-211-7262 (Panasonic/Technics National Exchange Center)		 Dated Amazon Receipt + Model/Serial Number (e.g., EAH-AZ80-K). Support Contact →
16. Audio-Technica 2-Year Limited US End-User Warranty Audio-Technica U.S., Inc. warrants consumer wireless earbuds and studio headphones for 2 full years from date of purchase against defects in materials and workmanship. Direct Claim Portal ↗
repair@atus.com or 1-330-686-2600 (Audio-Technica Stow, OH Service Department)		 Copy of dated Amazon Sales Receipt + completed ATUS Service Form. Support Contact →
17. Bang & Olufsen (B&O) 3-Year Limited Warranty (Registered in B&O App; 2-Year Base) 2-year standard warranty on all B&O earphones, automatically extended to 3 years when registered inside the Bang & Olufsen app with proof of purchase from an authorized retailer. Direct Claim Portal ↗
1-844-372-1050 or Online Warranty Claim Portal		 8-digit B&O Serial Number + Original Authorized Dealer Invoice. Support Contact →
18. Master & Dynamic 2-Year Limited Hardware Warranty Guarantees sapphire glass/Kevlar charging cases anderyllium acoustic drivers against defects in materials and workmanship for 2 years from original purchase. Direct Claim Portal ↗
support@masterdynamic.com or 1-888-814-5411		 Product Serial Number + Original Amazon or M&D Order Confirmation. Support Contact →
19. Raycon Global 1-Year Limited Manufacturer's Warranty Covers electronic, battery, and transducer manufacturing defects for 1 full year from date of delivery, alongside a 30-day satisfaction guarantee. Direct Claim Portal ↗
support@rayconglobal.com or 1-888-315-8966		 Amazon Order Number (17 digits) + photo of SKU/batch code on charging case. Support Contact →
20. Moondrop (Chengdu Shuiyueyu Technology) 1-Year Limited IEM/Earbud Warranty (6 Months on Detachable Cables) Covers dynamic/planar/BA acoustic drivers and metal IEM housings for 12 months, and detachable 0.78mm 2-pin cables for 6 months against factory defects. Direct Claim Portal ↗
support@moondroplab.com (or direct via Amazon 'Contact Seller' on your receipt)		 Amazon Order ID + Serial Number / QC Verification Sticker on Moondrop box. Support Contact →

Detailed Manufacturer Warranty Policies & Direct Claim Contacts (1–20)

Select any brand below to view what is covered, what is excluded, required serial/invoice documentation, and direct links to file a warranty claim or jump back to its Technical Support profile.

1-Year Limited Hardware Warranty Tech Support Contact →

1. Sony Electronics Warranty Policy

Models Covered: WF-1000XM6, PULSE Explore, WF-C510, MDR-3RS USB-C

Warranty Coverage & Policy Terms
Covers defects in materials and workmanship for 1 year from original retail purchase from Sony or an authorized dealer (including Amazon.com). Includes earbud transducers, QN3e/V3 processors, and Qi charging case.
Exclusions & Limitations
Consumable polyurethane foam ear tips, cosmetic wear, unauthorized modification, or liquid submersion beyond IPX4 splash resistance.
Direct Warranty Claim Contact (RMA)
1-800-222-7669 (Request Audio Warranty RMA / United Radio Authorized Service)
Required Proof of Purchase & Serial Info
Amazon.com Order Confirmation Receipt (17-digit Order ID) + 7-digit Serial Number on charging case bottom/inner lid.
Start Sony Electronics Warranty Claim ↗ Support Phone & Hours →
1-Year Apple Limited Warranty (2 Years w/ AppleCare+) Tech Support Contact →

2. Apple (AirPods & Beats by Dre) Warranty Policy

Models Covered: AirPods Pro 3, AirPods Pro 2 (USB-C), AirPods 5 ANC, EarPods USB-C

Warranty Coverage & Policy Terms
Covers manufacturing defects in AirPods, MagSafe charging case, and Beats hardware for 1 full year. Optional AppleCare+ ($29) extends coverage to 2 years, adds unlimited accidental damage protection ($29 service fee), and provides free battery replacement if capacity drops below 80%.
Exclusions & Limitations
Lost or stolen individual AirPods (covered via out-of-warranty single-bud replacement fee), normal battery aging without AppleCare+, or intentional physical abuse.
Direct Warranty Claim Contact (RMA)
1-800-275-2273 or https://support.apple.com/airpods/repair (Mail-In Express Replacement or Apple Store Genius Bar)
Required Proof of Purchase & Serial Info
12-character AirPods Serial Number (printed under case lid or in iOS Settings > Bluetooth) + Amazon Receipt.
Start Apple Warranty Claim ↗ Support Phone & Hours →
1-Year Limited Warranty (2 Years in EU/UK) Tech Support Contact →

3. Bose Corporation Warranty Policy

Models Covered: QuietComfort Ultra Earbuds, Ultra Open Earbuds

Warranty Coverage & Policy Terms
Covers all hardware, CustomTune DSP, and charging case defects for 1 year from original purchase date. Bose routinely issues full unit replacements via prepaid UPS return labels once serial number eligibility is confirmed.
Exclusions & Limitations
Purchases from unauthorized third-party liquidators, silicone stability bands/ear tips, or water submersion.
Direct Warranty Claim Contact (RMA)
1-800-379-2073 (Bose Automated Serial Lookup & Replacement Desk)
Required Proof of Purchase & Serial Info
17-character Bose Serial Number / 4-digit Date of Manufacture (DOM) code inside charging case well + Amazon Invoice.
Start Bose Corporation Warranty Claim ↗ Support Phone & Hours →
1-Year Standard Limited Warranty Tech Support Contact →

4. Samsung Electronics (Galaxy & AKG) Warranty Policy

Models Covered: Galaxy Buds 4 Pro, Galaxy Buds 3 Pro, Galaxy Buds FE

Warranty Coverage & Policy Terms
Covers parts and labor for manufacturing defects in the left/right earbuds and wireless charging cradle for 12 months from original retail purchase.
Exclusions & Limitations
Corrosion or liquid intrusion inside charging pins, physical drops, or cosmetic scratches on blade stems.
Direct Warranty Claim Contact (RMA)
1-800-726-7864 or https://www.samsung.com/us/support/warranty/ (Mail-In Repair or uBreakiFix Authorized Walk-In)
Required Proof of Purchase & Serial Info
11-digit R/L Earbud & Cradle Serial Numbers + dated Amazon.com Order Invoice.
Start Samsung Electronics Warranty Claim ↗ Support Phone & Hours →
18-Month Limited Warranty (Up to 24 Months on Select Series) Tech Support Contact →

5. Anker Soundcore Warranty Policy

Models Covered: Liberty 4 Pro, Space A40, Sleep A20, P40i, P30i, C50i, V20i

Warranty Coverage & Policy Terms
Industry-leading 18-month hassle-free replacement warranty covering battery degradation, ANC microphone static, Bluetooth pairing failures, and charging case defects for purchases made via Amazon (AnkerDirect) or Soundcore.com.
Exclusions & Limitations
Lost earbuds, physical crushing, or third-party unauthorized resellers.
Direct Warranty Claim Contact (RMA)
service@soundcore.com or 1-800-988-7973 (Direct Express Warranty Replacement)
Required Proof of Purchase & Serial Info
17-digit Amazon Order ID + 16-character Serial Number (SN) on product box or charging case.
Start Anker Soundcore Warranty Claim ↗ Support Phone & Hours →
2-Year International Limited Warranty Tech Support Contact →

6. Sennheiser (Sonova Consumer Hearing) Warranty Policy

Models Covered: Momentum True Wireless 4, Accentum True Wireless, IE 200 / IE 600

Warranty Coverage & Policy Terms
Full 24-month global warranty covering dynamic transducers, TrueResponse acoustic modules, aptX Lossless radios, and rechargeable battery assemblies against material or factory defects.
Exclusions & Limitations
Earwax-occluded nozzle mesh guards (unless cleaned), detachable cable wear after warranty period, or counterfeit units.
Direct Warranty Claim Contact (RMA)
1-877-736-6434 or https://spares.sennheiser-hearing.com/ (Sonova USA Service Center)
Required Proof of Purchase & Serial Info
Dated proof of purchase from an authorized Sennheiser dealer + product serial number.
Start Sennheiser Warranty Claim ↗ Support Phone & Hours →
1-Year Limited Hardware Warranty Tech Support Contact →

7. JBL (Harman International) Warranty Policy

Models Covered: JBL Vibe Beam, Tour Pro 3, Live Beam 3, Endurance Peak 3

Warranty Coverage & Policy Terms
Covers defects in materials and workmanship for 1 year from original retail purchase date. JBL replaces defective earbuds or Smart Charging Cases free of charge including return shipping.
Exclusions & Limitations
Accidental damage, unauthorized repair, or units with defaced serial numbers.
Direct Warranty Claim Contact (RMA)
1-800-336-4525 (Harman Audio Warranty Claims Department)
Required Proof of Purchase & Serial Info
Original Amazon Bill of Sale / Receipt + JBL Serial Number (starting with TL/CS/GG).
Start JBL Warranty Claim ↗ Support Phone & Hours →
2-Year Full Replacement Limited Warranty Tech Support Contact →

8. SHOKZ (Formerly AfterShokz) Warranty Policy

Models Covered: OpenRun Pro 2, OpenFit, OpenFit Air, OpenSwim Pro

Warranty Coverage & Policy Terms
24-month hassle-free replacement warranty covering bone-conduction transducers, Ni-Ti titanium headband frames, OpenFit ear hooks, and battery failure.
Exclusions & Limitations
Lost magnetic charging cables, theft, or intentional snapping of the titanium frame.
Direct Warranty Claim Contact (RMA)
hello@shokz.com or https://shokz.com/pages/warranty-return-policy
Required Proof of Purchase & Serial Info
10–14 digit Serial Number (printed on warranty card and packaging barcode) + Amazon Order Receipt.
Start SHOKZ Warranty Claim ↗ Support Phone & Hours →
2-Year Limited Luxury Audio Warranty Tech Support Contact →

9. Bowers & Wilkins Warranty Policy

Models Covered: Pi7 S2, Pi8, Pi6, Px8, Px7 S2e

Warranty Coverage & Policy Terms
Covers dual-hybrid balanced armature/dynamic drivers, bi-amplifiers, and Smart Audio Retransmission Cases for 2 full years from purchase at an authorized dealer.
Exclusions & Limitations
Normal leather/finish patina, ear tips, or grey-market unauthorized imports.
Direct Warranty Claim Contact (RMA)
support@bowerswilkins.com or 1-800-370-3742
Required Proof of Purchase & Serial Info
Authorized Dealer Receipt (Amazon.com) + B&W Serial Number inside charging case lid.
Start Bowers & Wilkins Warranty Claim ↗ Support Phone & Hours →
1-Year Standard + 2-Year Dust/Sweat/Water Warranty (Registered) Tech Support Contact →

10. Jabra (GN Audio) Warranty Policy

Models Covered: Elite 8 Active Gen 2, Elite 10 Gen 2, Evolve2 Buds

Warranty Coverage & Policy Terms
1-year base hardware warranty, automatically upgraded to a 2-Year Warranty against dust, sweat, and water ingress when registered free inside the Jabra Sound+ app.
Exclusions & Limitations
Unregistered water damage after year 1, lost charging cases, or ear-gel accessories.
Direct Warranty Claim Contact (RMA)
1-800-327-2230 or Jabra Sound+ App Warranty Registration Portal
Required Proof of Purchase & Serial Info
In-app Registration Confirmation + Amazon Proof of Purchase.
Start Jabra Warranty Claim ↗ Support Phone & Hours →
1-Year Limited Global Warranty Tech Support Contact →

11. Skullcandy Warranty Policy

Models Covered: Dime 3, Rail ANC, Method 360 ANC, Smokin' Buds

Warranty Coverage & Policy Terms
Covers manufacturer defects for 1 year from purchase date. Skullcandy issues either a direct replacement unit or a full-value warranty credit coupon toward a new model upon receipt of the defective unit.
Exclusions & Limitations
Lost earbuds (Fearless Use Promise discount applies instead of free warranty), physical breakage, or wear and tear.
Direct Warranty Claim Contact (RMA)
1-888-697-5855 or https://warranty.skullcandy.com/
Required Proof of Purchase & Serial Info
Amazon Order Receipt + Product Model Code (e.g., S2DMW-P740).
Start Skullcandy Warranty Claim ↗ Support Phone & Hours →
18-Month Standard Warranty (24 Months w/ App Registration) Tech Support Contact →

12. EarFun Audio Warranty Policy

Models Covered: EarFun Air Pro 4, Air Pro 3, Free Pro 3, Wave Pro

Warranty Coverage & Policy Terms
Covers all quality-related defects on EarFun earbuds for 18 months from purchase date (extended to 24 months when registered in the EarFun Audio app). Defective units are replaced with brand-new units without requiring expensive international return shipping.
Exclusions & Limitations
Purchases from unauthorized resellers, accidental loss, or physical damage.
Direct Warranty Claim Contact (RMA)
service@myearfun.com (Include 17-digit Amazon Order ID in subject line)
Required Proof of Purchase & Serial Info
17-digit Amazon Order ID + Serial Number on box.
Start EarFun Audio Warranty Claim ↗ Support Phone & Hours →
1-Year Limited Hardware Warranty Tech Support Contact →

13. Nothing & CMF by Nothing Warranty Policy

Models Covered: CMF Buds Pro 2, Nothing Ear, Nothing Ear (a), Nothing Ear (open)

Warranty Coverage & Policy Terms
Covers manufacturing defects in dual-driver earbuds, Smart Dial charging cases, and internal batteries for 12 months from original retail purchase.
Exclusions & Limitations
Scratches on transparent polycarbonate shells, liquid ingress beyond IP55 rating, or third-party accessories.
Direct Warranty Claim Contact (RMA)
1-833-466-8446 or https://us.nothing.tech/pages/contact-support
Required Proof of Purchase & Serial Info
Serial Number (printed on bottom of CMF/Nothing case) + Amazon Order Invoice.
Start Nothing & CMF by Nothing Warranty Claim ↗ Support Phone & Hours →
1-Year Limited Hardware Warranty (2 Years in EU/UK) Tech Support Contact →

14. Denon (Masimo Consumer Audio) Warranty Policy

Models Covered: Denon PerL (White & Black), Denon PerL Pro

Warranty Coverage & Policy Terms
Covers Masimo AAT otoacoustic measurement sensors, 10mm dynamic transducers, and wireless charging cases against manufacturing defects for 1 year.
Exclusions & Limitations
Silicone wingtips/ear tips, cosmetic blemishes, or purchases from unauthorized liquidators.
Direct Warranty Claim Contact (RMA)
1-800-497-8921 (Denon North America Warranty Service)
Required Proof of Purchase & Serial Info
Authorized Dealer Invoice (Amazon.com) + Serial Number on packaging/case.
Start Denon Warranty Claim ↗ Support Phone & Hours →
1-Year Limited Exchange Warranty Tech Support Contact →

15. Technics (Panasonic Corporation) Warranty Policy

Models Covered: EAH-AZ80, EAH-AZ60M2, EAH-AZ40M2

Warranty Coverage & Policy Terms
Panasonic/Technics exchanges defective headphones and true wireless earbuds with a new or factory-refurbished unit free of charge for 1 year from original purchase.
Exclusions & Limitations
Ear piece tips, commercial/rental use, or physical impact damage.
Direct Warranty Claim Contact (RMA)
1-800-211-7262 (Panasonic/Technics National Exchange Center)
Required Proof of Purchase & Serial Info
Dated Amazon Receipt + Model/Serial Number (e.g., EAH-AZ80-K).
Start Technics Warranty Claim ↗ Support Phone & Hours →
2-Year Limited US End-User Warranty Tech Support Contact →

16. Audio-Technica Warranty Policy

Models Covered: ATH-TWX9, ATH-TWX7, ATH-SQ1TW2, ATH-M50xBT2

Warranty Coverage & Policy Terms
Audio-Technica U.S., Inc. warrants consumer wireless earbuds and studio headphones for 2 full years from date of purchase against defects in materials and workmanship.
Exclusions & Limitations
Consumable ear pads/tips, shipping damage due to improper packing, or unauthorized modifications.
Direct Warranty Claim Contact (RMA)
repair@atus.com or 1-330-686-2600 (Audio-Technica Stow, OH Service Department)
Required Proof of Purchase & Serial Info
Copy of dated Amazon Sales Receipt + completed ATUS Service Form.
Start Audio-Technica Warranty Claim ↗ Support Phone & Hours →
3-Year Limited Warranty (Registered in B&O App; 2-Year Base) Tech Support Contact →

17. Bang & Olufsen (B&O) Warranty Policy

Models Covered: Beoplay Eleven, Beoplay EX, Beoplay H100

Warranty Coverage & Policy Terms
2-year standard warranty on all B&O earphones, automatically extended to 3 years when registered inside the Bang & Olufsen app with proof of purchase from an authorized retailer.
Exclusions & Limitations
Counterfeit units, unauthorized third-party sellers, or normal battery capacity fade after 24 months.
Direct Warranty Claim Contact (RMA)
1-844-372-1050 or Online Warranty Claim Portal
Required Proof of Purchase & Serial Info
8-digit B&O Serial Number + Original Authorized Dealer Invoice.
Start Bang & Olufsen Warranty Claim ↗ Support Phone & Hours →
2-Year Limited Hardware Warranty Tech Support Contact →

18. Master & Dynamic Warranty Policy

Models Covered: MW09 Active Noise-Cancelling, MW08 Sport, MG20

Warranty Coverage & Policy Terms
Guarantees sapphire glass/Kevlar charging cases anderyllium acoustic drivers against defects in materials and workmanship for 2 years from original purchase.
Exclusions & Limitations
Normal wear on canvas pouches/silicone tips, water submersion, or unauthorized resellers.
Direct Warranty Claim Contact (RMA)
support@masterdynamic.com or 1-888-814-5411
Required Proof of Purchase & Serial Info
Product Serial Number + Original Amazon or M&D Order Confirmation.
Start Master & Dynamic Warranty Claim ↗ Support Phone & Hours →
1-Year Limited Manufacturer's Warranty Tech Support Contact →

19. Raycon Global Warranty Policy

Models Covered: Raycon Everyday Clip-On Open-Ear, Everyday Earbuds, Fitness Earbuds

Warranty Coverage & Policy Terms
Covers electronic, battery, and transducer manufacturing defects for 1 full year from date of delivery, alongside a 30-day satisfaction guarantee.
Exclusions & Limitations
Lost single earbuds, physical abuse, or accidental washing-machine submersion.
Direct Warranty Claim Contact (RMA)
support@rayconglobal.com or 1-888-315-8966
Required Proof of Purchase & Serial Info
Amazon Order Number (17 digits) + photo of SKU/batch code on charging case.
Start Raycon Global Warranty Claim ↗ Support Phone & Hours →
1-Year Limited IEM/Earbud Warranty (6 Months on Detachable Cables) Tech Support Contact →

20. Moondrop (Chengdu Shuiyueyu Technology) Warranty Policy

Models Covered: Moondrop CHU II, Blessing 3, Aria 2, Space Travel

Warranty Coverage & Policy Terms
Covers dynamic/planar/BA acoustic drivers and metal IEM housings for 12 months, and detachable 0.78mm 2-pin cables for 6 months against factory defects.
Exclusions & Limitations
Clogged replaceable brass nozzle acoustic filters (spare filters available), bent 2-pin connectors from physical force, or unauthorized sellers.
Direct Warranty Claim Contact (RMA)
support@moondroplab.com (or direct via Amazon 'Contact Seller' on your receipt)
Required Proof of Purchase & Serial Info
Amazon Order ID + Serial Number / QC Verification Sticker on Moondrop box.
Start Moondrop Warranty Claim ↗ Support Phone & Hours →
Acoustic Lab Consumer Checklist

How to Guarantee Fast Approval on Your Earbud Warranty Claim

  1. Clean the Acoustic Mesh & Charging Contacts First: Manufacturers reject warranty claims if low volume is caused by earwax occlusion. Run through our Safe Earbud Cleaning Guide before requesting an RMA.
  2. Save Your Amazon Order Invoice PDF: Screenshot summaries are sometimes rejected by automated portals. In Amazon Your Orders, click Invoice → Print this page for your records and save the full PDF showing the seller name, purchase date, and 17-digit Order ID.
  3. Locate Both the Case and Retail Box Serial Numbers: Brands like Apple, Bose, Sony, and Samsung assign a master serial number on the charging case well/lid and individual L/R serial numbers in their companion app.
  4. Check If You Are Still Inside Amazon's 30-Day Window: If your earbuds arrived less than 30 days ago, skip the manufacturer RMA queue and use our Support Page Amazon Receipt Guide for an instant prepaid replacement.

Frequently Asked Warranty Questions

1. Which audio electronics manufacturers have the longest earbud warranties?

Bang & Olufsen leads with a 3-Year Limited Warranty (when registered in the B&O app). Sennheiser, SHOKZ, Bowers & Wilkins, Audio-Technica (US), and Master & Dynamic provide a 2-Year Limited Warranty out of the box, while Jabra (2-year dust/water) and EarFun (24 months) upgrade to 2 years upon free app registration. Anker Soundcore provides an 18-Month Limited Warranty.

2. Does an IPX4, IP55, or IP68 rating mean water damage is covered under warranty?

In most cases, no—standard warranties from Apple, Sony, Bose, and Samsung exclude liquid damage even on IPX4–IP68 rated models. The notable exception is Jabra, which explicitly provides a 2-year warranty against sweat, water, and dust ingress on its Elite Active line when registered inside the Jabra Sound+ app, and SHOKZ, which covers sweat and weather exposure under its 2-year replacement warranty.

3. Where can I call a manufacturer's live support agent to check my RMA status?

Visit our cross-linked Top 20 Audio Manufacturers Support Contact Directory for direct toll-free phone numbers and live chat hours for all 20 brands.